Automotive Sales and Service Facilitator

Remote

Full Time

Quantum5 LLC

Mid Level

Are you looking for a people centric, fast-paced, agile work environment? Looking to grow with a company? Join our team of wildly passionate collaborators and be part of the transformation!

The ideal candidate for this role will have excellent customer service and training facilitation skills, problem solving abilities, and strong written and verbal communication skills all while enjoying and thriving in a fast-paced, agile environment.

Why work for us?
We are Quantum5, LLC based in Scottsdale, Arizona. We want to digitally transform the automotive buying experience by shifting to a lifetime value model versus the transactional model of the past. You will be participating in building the first social advocacy learning portal for the automotive industry.

Benefits - Full time employees are offered medical, dental, vision and life insurance, in addition to unlimited paid time off (PTO). All team members have access to tuition reimbursement benefits and are offered an Uber/Rideshare monthly stipend. And did we mention our amazing team?!

Location - US based remote - Western US candidates preferred

About the Role
Quantum5’s Customer Success Partner will directly contribute to our client’s education of Quantum5 skills-based training through classroom and virtual facilitation, in addition to contributing to short-form and long-form content creation to continuously develop our client Community.

To be successful in this role, the Customer Success Partner will collaborate with the Customer Success team to ensure they are facilitating the inductive methodology to foster a learning environment conducive with behavior change and sustainment while ensuring the client’s and Quantum5’s goals are being met.

Key Responsibilities:

Strategic Guidance:

Cultivate and maintain mutually respectful relationships with key client stakeholders
Collaborate with client leaders to identify performance gaps and opportunities
Design and implement tailored action plans to align with client goals
Monitor progress analyzes KPI data, and make recommendations for improvement
Check in with client stakeholders at least monthly to ensure transparency and drive engagement
Analyze and send client reporting provided by Customer Success Managers
Facilitate quarterly business reviews using data-driven insights

Ability-Based Training and Facilitation:

Deliver QUANTUM5 curriculum with an adaptive, audience-focused approach
Create engaging learning environments to maximize participation and outcomes
Reflect on participant feedback to continuously refine training delivery
Always remain true to the intent of the curriculum; consult with other Customer Success Facilitators and the LXD on any adaptations or adjustments needed to align with client goals and/or requirements
Create a positive and respectful learning environment, generate abundant participation, and employ effective questioning techniques

Client and Member Support:

Build and sustain strong relationships with client stakeholders and team members
Act as a primary point of contact for troubleshooting and coaching as needed
Conduct regular check-ins and coordinate solution adjustments in collaboration with stakeholders

Continuous Improvement:

Gather and incorporate client feedback into strategic and training processes, as well as person improvement
Identify trends, risks and opportunities for enhancing QUANTUM% solutions
Share insights with internal teams to drive innovation and maintain excellence
Collaborate with Customer Success Managers to resolve roadblocks and address emerging needs

Exemplification of Values:

Model QUANTUM5's culture in all interactions and processes
Promote mutual respect, collaboration and a commitment to client and team success

Qualifications / Requirements:

Experience in Automotive Sales, Service or BDC – 3+ years
3+ years’ experience in Adult Facilitation for large and small groups of learners in both in-person and virtual formats.
Strong interpersonal, communication, listening and consultative skills.
Ability to travel (auto, train, plane) approximately 40%+
Flexible schedule to support needs across time zones.
“Can-do” attitude to support teammates and clients alike.
Experience with agile work environment a plus.
Enjoys and thrives in fast-paced, changing, and growing environment.
Enthusiastic and optimistic attitude with a record of building trust and partnership with others.
Ability to identify opportunities and execute solutions for continuous improvement.
Initiative to take action to resolve issues, accomplish tasks, and improve efficiency.
Ability and flexibility to work from home.
Advanced proficiency in Microsoft Office 365 tools.

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Automotive Sales and Service Facilitator

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